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The Net Promoter Score

The Net Promoter Score

The Net Promoter Score Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again,...
Barry’s welcome

Barry’s welcome

Barry’s welcome Lead Like Mary Lead Like Mary is the title of a leadership book Barry published in 2014.  It was his attempt to get down into one place the breadth of material he was already teaching on authentic leadership, so he could use it as a resource for...
Authenticity

Authenticity

Authenticity Authenticity by Becky Park https://www.ospreylf.org/wp-content/uploads/2021/01/Authenticity.m4a So far we have thought about how important it is to lead from the inside out, and the consequences of losing sight of this to power and position. Now I’d like...
People watching

People watching

People Watching People Watching by Becky Park https://www.ospreylf.org/wp-content/uploads/2021/01/People-Watching.m4a The conservation sector has its workplace issues just like any other. We’ve all been on the receiving end of behaviour characteristic of Bill, Sidney...