Becoming Mary

Becoming Mary

Becoming Mary Reflections: Well done for reaching the final week.  Thank you for sticking with the programme.  Over the past few weeks we have introduced you to the concept of authentic leadership, and examined most of them.  You will have heard a brief description of...
The Net Promoter Score

The Net Promoter Score

The Net Promoter Score Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again,...
Making change happen

Making change happen

Making change happen In November 2019 I had the pleasure of attending a conference on Osprey conservation in central and eastern Europe, held in Warsaw in Poland. It brought together conservationists from different countries in the region, including Germany, Finland,...