Becoming Mary

Becoming Mary

Reflections: Well done for reaching the final week.  Thank you for sticking with the programme.  Over the past twelve weeks we have introduced you to the concept of authentic leadership, and examined most of them.  You will have heard a brief description of the final...
The Net Promoter Score

The Net Promoter Score

Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again, can produce a measure...
Making change happen

Making change happen

Last November I had the pleasure of attending a conference on Osprey conservation in central and eastern Europe, held in Warsaw in Poland. It brought together conservationists from different countries in the region, including Germany, Finland, Latvia, Estonia, Belarus...
Week 12 – Self-guided exercises

Week 12 – Self-guided exercises

Have a look back at one of the exercises (number 2) in week 3 (Authenticity).  I asked you to consider the statement ‘The leader I want to be…’ and to write a paragraph or two. Look at what you wrote.  With everything you now know is your statement still valid?  Or...
Evolving Conservation Leaders

Evolving Conservation Leaders

We are committed to working with emerging leaders to inspire and enable them to make a difference to the world around them, to support and equip tomorrow’s conservation leaders in whatever way we can. This is why we have established Evolving Conservation Leaders, a...