A Visionary Who Executes

A Visionary Who Executes

Reflections: As I explore at the start of the podcast vision is such a grand word.  We think of great organizational visions or Martin Luther King’s famous dream speech. But remember, visions can and must exist at every level.  The things you need to change, to...
Capability and Attitude Matrix

Capability and Attitude Matrix

Mary recognises that in any team, it is not just the results her people deliver that matter, it is also their attitude. This is a really significant change of emphasis from that which so often exists in organisations. Traditionally, we have measured people by how...
The Net Promoter Score

The Net Promoter Score

Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again, can produce a measure...
Trust & Relationships

Trust & Relationships

Reflections: As ever the principle this week is simple, highly effective relationships are built on trust.  Where trust is high, relationships prosper and things get done.  Long-term highly effective relationships are crucial to making progress in your conservation...