Becoming Mary
Reflections:
Well done for reaching the final week. Thank you for sticking with the programme. Over the past few weeks we have introduced you to the concept of authentic leadership, and examined most of them. You will have heard a brief description of the final two, Joint Accountability and Relentless, on this week’s podcast. I’d like to bring things to a close with these thoughts
- Anyone can be a leader, it’s a choice
- We need great leaders everywhere- at all levels of organisations, in families, schools, communities, voluntary endeavours and society.
- It’s through great leadership that things get done- we build a better tomorrow
- Great leaders are authentic, they lead because of who they are. Others are inspired to follow them
- Great leaders lead inside-out. They begin by effectively leading themselves
- Authentic leaders are low in ego and high in humility
- Nothing can stop you from resolving, every day, to lead like Mary
The conservation world is desperately in need of effective, authentic leadership. You can be one of those leaders. Go lead like Mary!
The Net Promoter Score
Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again, can produce a measure that can be tracked over time and most importantly, includes a supplementary question that allows real time feedback to be acted on immediately.
The question asked is simply “how likely would you be to recommend (insert product/activity/service) to a friend? Recipients score 0-10. The supplementary question then asks them why they have given that score. It’s a very simple yet powerful question and formula, backed by loads of evidence-based research on the links between loyal customers and successful organisations. Get hold of the book “The Ultimate Question” or search online. It’s well worth a look.