Becoming Mary

Becoming Mary

by | May 5, 2020 | BCL Week 12 (May-July 2020)

Reflections: Well done for reaching the final week.  Thank you for sticking with the programme.  Over the past twelve weeks we have introduced you to the concept of authentic leadership, and examined most of them.  You will have heard a brief description of the final...
The Net Promoter Score

The Net Promoter Score

by | May 5, 2020 | BCL Week 12 (May-July 2020)

Mary uses the Net Promoter Score as a constant method of measuring customer satisfaction. Designed by Fred Reichheld, “The Ultimate Question” is so powerful because it asks just one question, which can be asked over and over again, can produce a measure...
Making change happen

Making change happen

by | May 5, 2020 | BCL Week 12 (May-July 2020)

Last November I had the pleasure of attending a conference on Osprey conservation in central and eastern Europe, held in Warsaw in Poland. It brought together conservationists from different countries in the region, including Germany, Finland, Latvia, Estonia, Belarus...
Week 12 – Self-guided exercises

Week 12 – Self-guided exercises

by | May 5, 2020 | BCL Week 12 (May-July 2020)

Have a look back at one of the exercises (number 2) in week 3 (Authenticity).  I asked you to consider the statement ‘The leader I want to be…’ and to write a paragraph or two. Look at what you wrote.  With everything you now know is your statement still valid?  Or...